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Tips to improve telephone customer service

Does the tone of a person’s voice at the beginning of a call determine how that call will go? It absolutely can. Your telephone customer service representatives should be thinking about these tips when they interact with customers:

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Debunking Cybersecurity Myths: Four Facts Every Small Business Should Know

Think your small business is too small to be targeted by hackers? Think again. Cybersecurity myths can leave you vulnerable to costly attacks, and it’s time to separate fact from fiction. Discover four crucial truths every small business owner needs to know to protect their data and keep their operations secure. Read on to learn how to stay one step ahead of cybercriminals!

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