Providing great customer service is one of the best ways to retain and grow your agency’s customer base and is the key to a strong referral system. If you are trying to improve the quality of the customer service your agency provides, make sure you are taking these simple — yet highly effective — steps.
—Get to know your clients on a personal level. Remember the names of their children and the activities they are involved in and other important things about their lives. Ask about them when they call or stop in to talk to you.
—Say thank you. Let your customers know that you know they have choices when it comes to insurance and that you are grateful for their business.
—Resolve issues as quickly as possible. Consider surveying clients periodically to spot any areas of the customer experience that need improvement.
—Provide your insureds with an easy-to-use premium financing platform that gives them access to their account information 24/7. We can help with that one! The COST Program is designed to help you increase your bottom line while increasing customer satisfaction. Reach out to us to learn more.